FAQ

1. What services does Malachi Customs offer?

  • Malachi Customs specializes in a variety of apparel decorating services, including screen printing, embroidery, DTF printing, sublimation printing, vinyl application, and laser engraving. We also provide customized promotional items to suit your unique needs.

2. How do I place an order?

  • To place an order, simply contact us via phone at 319-333-0500 or email us at info@malachicustoms.com. Our team will guide you through the process, discuss your requirements, and provide a quote based on your specifications.

3. Can I submit my own designs for printing or embroidery?

  • Absolutely! We welcome your unique designs and ideas. You can submit your artwork in digital format, and our team will work with you to ensure the best possible outcome.

4. What types of materials do you work with?

  • Our expertise extends to a wide range of materials, including various fabrics, garments, and promotional items. Whether it's cotton, polyester, leather, or other materials, we tailor our services to meet your specific needs.

5. What is the turnaround time for orders?

  • Turnaround times vary based on the complexity and volume of your order. Our team will provide you with an estimated delivery date during the order placement process, and we strive to meet or exceed our clients' expectations.

6. Do you offer rush orders?

  • Yes, we understand that some projects require expedited processing. If you have a tight deadline, please inform our team, and we will do our best to accommodate your rush order needs.

7. Can I order samples before placing a bulk order?

  • Certainly! We encourage our clients to order samples to ensure satisfaction with the quality and design before proceeding with a larger order.

8. How can I track the status of my order?

  • Once your order is in progress, we'll provide you with tracking information and regular updates on its status. You can also reach out to us at any time for updates.

9. What payment methods do you accept?

  • We accept various payment methods, including credit cards and other secure online payment options. Detailed payment information will be provided during the order confirmation process.

10. Do you ship internationally? - Currently, we primarily serve customers within the United States. However, we may consider international orders on a case-by-case basis. Please contact us for more information.

If you have additional questions or need further clarification, don't hesitate to contact Malachi Customs. We're here to provide exceptional service and address all your customization needs!