Refund policy

At Malachi Customs, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we have outlined our Return and Refund Policy to address your concerns.

1. Returns:

  • We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

2. Return Process:

  • To initiate a return, please contact our customer service team at info@malachicustoms.com or call us at 319-333-0500. Provide your order number, details of the item you wish to return, and the reason for the return. Our team will guide you through the return process.

3. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account.

4. Exchanges:

  • If you receive a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 14 days of receiving the item to report the issue and arrange for an exchange.

5. Non-Returnable Items:

  • Certain items are non-returnable, including customized or personalized items, unless they are defective or damaged. We do not accept returns on gift cards.

6. Shipping Costs:

  • Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., defective or wrong item shipped). Original shipping costs are non-refundable.

7. Cancellations:

  • If you need to cancel an order, please contact us as soon as possible. Cancellations are only possible if the order has not been processed or shipped.

8. Contact Information:

  • For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Malachi Customs reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically.

We appreciate your understanding and cooperation. Thank you for choosing Malachi Customs for your custom apparel and promotional needs.